Shipping & Delivery

Delivery Delays

We ship from international warehouses, because of this, we like to offer a free shipping option as we cannot guarantee the same shipping times for all customers globally.

By purchasing from our website, you are accepting an unguaranteed shipping time.

We partner with global merchants in order to provide you with the best prices and a unique global shopping experience.

Typical delivery times are:

USA/ CANADA: From 7 - 25 days. Some products 3 - 5 days.

EUROPA: From 14 - 35 days (UK: 12 - 25 days)

AUSTRALIA/ NEW ZEALAND: From 12 - 25 days

ALL OTHERS: From 14 - 35 days

All shipping is insured.

If it has been more than 5 weeks and you are still waiting for your package, contact our support staff at info@veronalane.com and we will be happy to assist you. Our team will respond within 48 hours.

IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.

I ordered 2+ items, but only received one... where's the rest of my order?

We have a large range of products not stocked in-house. When you order multiple items in one transaction, they may be shipped separately to speed up your delivery. Don't panic if you don't receive all of your items at once, they are on the way.

Why have I not received any order confirmation details?

In most cases this is due to an incorrect email address, so please check this carefully! Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping and tracking notice. Please contact us without delay if an amendment is required and we will attend to it immediately.

Please note, it can take time for tracking information to update.

What about Returns & Refunds?

Please read the Returns & Refunds Policy here.

Will I need to pay customs duty or import duties?

Customs duty and fees depend on the laws of your country. In the majority of cases, you are not required to pay any customs duty or fees. We mark all our orders as low-value gifts. In addition, we send larger orders in separate packages to avoid such charges. As any duty or fees are determined by the authorities in the buyer’s country, we suggest that you check with your country’s customs office to determine whether your purchases will be subject to any duty or fees.